Contact information

Effective date: August 3, 2026

About Ventrickcar Overland

Ventrickcar Overland is an online retailer of roof-rack equipment, vehicle-specific crossbars, mounting components, cargo accessories, and practical overland gear. Our official online store is ventrickcar.com.

Customer support

Email: support@ventrickcar.com

Please include your order number when contacting us about an existing order. We aim to reply within 2 business days. Response times may be longer on weekends and public holidays.

Returns and warranty claims

Contact us before sending any product back. The authorized return location can vary by product and destination. A return sent to an address on the original parcel without authorization may not reach the correct returns facility.

Fulfillment information

Orders are fulfilled from China and shipped to eligible international destinations displayed at checkout. See our Shipping Policy for processing and transit estimates.

Policy questions

For questions about privacy, returns, shipping, terms, or warranty coverage, email support@ventrickcar.com.