Refund policy

Effective date: August 3, 2026

We want you to have clear information before and after your purchase. This Return and Refund Policy applies to purchases made directly through ventrickcar.com.

60-day return window

You may request a return within 60 calendar days after the date your order is delivered. The return window begins on the confirmed delivery date, not the order date. We accept eligible returns for both defective and non-defective products, including buyer’s-remorse returns.

Return eligibility

To qualify for a buyer’s-remorse return, the product must be unused, uninstalled, unmodified, in resalable condition, and returned with its original packaging, instructions, accessories, mounting hardware, and proof of purchase. Carefully inspect fitment before installation. Products that have been installed on a vehicle or show installation marks, road use, wear, modification, or customer-caused damage are not eligible for a buyer’s-remorse return.

Defective products, products damaged in transit, and incorrect items are handled separately from buyer’s-remorse returns. Contact us promptly with your order number and clear photos or video so we can evaluate the issue and provide instructions. Reporting shipping damage within 7 days of delivery helps us resolve carrier claims, but this request does not limit rights that cannot be limited under applicable law.

How to start a return

Email support@ventrickcar.com with your order number, the item you want to return, and the reason for the return.
Wait for return authorization and the correct return address. Returns sent without authorization, sent to an address printed on the original parcel, or sent cash-on-delivery may be refused.
Pack the complete product securely and use a trackable shipping service. Keep the shipping receipt and tracking number until your refund is complete.

Returns are accepted by mail only. We do not accept in-person returns.

Return shipping costs

Buyer’s remorse, fitment error, or change of mind: the customer is responsible for return shipping. Original outbound shipping charges, expedited shipping charges, import duties, and taxes are not refundable unless required by law.
Confirmed defect, transit damage, or incorrect item: Ventrickcar Overland will provide a prepaid return label or reimburse reasonable approved return shipping, depending on the destination and circumstances.

We do not charge a restocking fee for eligible returns.

Non-returnable items

The following are not eligible for buyer’s-remorse returns: products that have been installed, used, altered, or damaged after delivery; missing or incomplete kits; personalized or custom-made products; gift cards; clearance or final-sale items clearly identified as final sale before purchase; and items restricted from return by law. These exclusions do not apply when a product is defective or where applicable law provides a remedy.

Refunds

We will inspect the return after it arrives. If approved, we will issue the refund to the original payment method within 10 business days after inspection. Your bank or card issuer may require additional time to post the credit. If more than 15 business days have passed since we approved your refund, contact support@ventrickcar.com.

If a returned product is incomplete, materially damaged, or does not meet the eligibility requirements above, we may deny the refund or deduct only the documented loss in value where permitted by law. We will explain the decision by email.

Exchanges

We do not process direct exchanges. For the fastest replacement, request a return for the eligible item and place a new order after the return is approved.

Order cancellations and address changes

Contact us as soon as possible if you need to cancel an order or change the shipping address. We cannot guarantee changes after fulfillment has begun. If the order has shipped, the regular return process applies.

Consumer rights

This policy is in addition to any mandatory consumer rights available in your location. Nothing in this policy excludes or limits rights that cannot legally be excluded or limited.