Shipping policy

Effective date: August 3, 2026

This Shipping Policy explains how orders placed through ventrickcar.com are processed and delivered.

Where orders ship from

Ventrickcar Overland orders are fulfilled from China. We ship internationally to eligible destinations shown at checkout. Product availability and shipping options can vary by destination.

Order processing

Orders are normally processed within 2–5 business days, excluding weekends and public holidays. Processing may take longer for address verification, high-volume periods, preorder items, or products requiring additional fitment confirmation. Processing time is separate from transit time.

Estimated transit times

Standard international shipping: typically 7–20 business days after dispatch.
Expedited international shipping: typically 5–12 business days after dispatch when offered at checkout.

The checkout estimate for your destination is the most specific estimate available for an order. Delivery dates are estimates, not guarantees. Customs review, weather, carrier disruptions, remote-area delivery, holidays, and events outside our reasonable control may cause delays.

Shipping charges

Available shipping methods and charges are displayed before payment at checkout. Charges depend on the destination, product size and weight, and selected service. We will not add an undisclosed shipping charge after an order is placed.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, brokerage charges, or customs fees imposed by the destination country. Unless checkout expressly states that these charges are included, the recipient is responsible for them. Customs authorities may require additional information from the recipient before delivery.

Tracking

When tracking is available, we will send it to the email address used at checkout after the order ships. Tracking can take up to 72 hours to begin showing carrier scans.

Address accuracy

Please provide a complete and accurate delivery address. Contact support@ventrickcar.com immediately if an address needs correction. We cannot guarantee changes after fulfillment begins. Additional charges caused by an incorrect address, refusal, or failure to complete customs requirements may be the customer’s responsibility where permitted by law.

Delayed, lost, or damaged shipments

If tracking shows no meaningful movement, the delivery estimate has passed, or a package arrives damaged, contact us at support@ventrickcar.com with your order number and supporting photos when applicable. We will investigate with the carrier and provide the appropriate resolution based on the circumstances and applicable law.